Cardholder Fraud Education

No matter the season or time of year, we want to remind our members how stolen cardholder information is used to commit fraud. 

That's why we have provided some tips below that will help you keep your information safe.

Fraudsters have become increasingly adept at getting cardholders to share their information by posing as financial institution call center agents, or by sending text messages that look legitimate. They are also known to call in to call centers posing as cardholders requesting changes to card information and parameters.

• A text alert from Neighbors warning of suspicious activity on your card will NEVER include a link to be clicked. Never click on a link in a text message that is supposedly from us. A valid notification from us will provide information about the suspect transaction and ask you to reply with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link.

• A text alert from Neighbors will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.

• A phone call from our automated dialer will only include a request for your Zip code, and no other personal information, unless they confirm that a transaction is fraudulent. Only then will they be transferred to an agent who will ask questions to confirm their identity before going through their transactions. If at any point you are uncertain about questions being asked or the call itself, we advise you to hang up and call us directly. If you receive a call claiming to be us asking to verify transactions, no information should have to be provided by the cardholder other than their Zip code and a ‘yes’ or ‘no’ to the transaction provided.

• We will NEVER ask for the PIN or the 3-digit security code on the back of a card.

• Regularly check your account(s) online for suspicious transactions, but especially if you are unsure about a call or text message you've received. If anything looks amiss, call us directly for assistance.